Frequently Asked Questions

Privacy, security and quality

How do you keep updated on the latest research?

We use artificial intelligence technology and in-house content experts to regularly update and curate our research database with the latest scientific findings.

How do you analyze my health risks?

When we analyze your data, we quantify the biological measures in your blood (metabolites, proteins, nutrients, and toxins) and compare them to levels associated with various health risks in scientific literature. Integrating all this information, we can calculate your specific level of risk for over 60 diseases. This information is updated consistently by our scientific team and intelligence platform so we are always up-to-date on the latest research. The health risks we report are not diagnoses, they represent your level of risk for that disease based on up-to-date literature.

How do you ensure quality control?

Quality and accuracy are a top priority. We take measures to ensure our laboratories meets high standards and that our health profiling service is utilizing the latest technologies to ensure accuracy.

Will taking a Molecular You Health Assessment affect my potential health insurance?

Molecular You will never share your health data with any third party, including your physician, without your written and specific consent. However, if you choose to share your biomarkers and health data with others, they could be used against your interests. For example, biomarkers that you choose to share with a physician or other third-party practitioner may become part of your medical record and those medical records could potentially become accessible to third parties such as insurance providers. Even if you share biomarkers that have no or limited meaning today, that information could have greater meaning in the future as new discoveries are made. As a result, you should be careful about sharing your health data and Molecular You report with others. You may want to consult a lawyer to understand the extent of legal protection of your biomarker information before you share it with anybody.

Can I be discriminated against on the basis of my genetic results?

Please refer to Bill S-201, the Genetic Non-Discrimination Act enacted in 2017 for more information about how sharing your own genetic information with others may impact you. You can learn about Bill S-201 by visiting http://www.parl.ca/DocumentViewer/en/42-1/bill/S-201/royal-assent.

What is the difference between my 'identifying information' and my 'health data?'

Your identifying information is any piece of information that can be used to identify you. This includes your name, contact information, address, and date of birth. Your identifying information is never shared with anyone outside of Molecular You, and only necessary associates within Molecular You have access to your identifying information (such as the Customer Service team).

 

Your health data is your de-identified health results including your biomarker information. Your health data is not directly linked to your identifying information to protect your privacy. Molecular You uses your health data to create your report and only necessary associates within Molecular You have access to your de-identified health data (such as our Data Science Teams and Action Plan Builders).

 

Only you have access to both your identifying information and your health data. Sophisticated controls for data de-identification and audit logging for compliance reporting are employed to ensure that your identifying information is linked to your de-identified health data on our secure servers only by your unique MYID. You may choose to destroy this link at anytime. Refer to our consent form for more information about how we protect your de-identified health data and personal information.

Is my identifying information and health data secure?

Yes. Security of your identifying information and health data is a top priority at Molecular You. The Molecular You database holding all personal health information has advanced features for privacy, security and governance.

 

Molecular You’s database security is aligned with PIPEDA, FIPPA, PHIPA, and HIPAA (US) requirements and information is hosted in locked cabinets in a secure data centre.

 

The Molecular You database that holds personal health information does not use or store cookies or hold any data collected by the public website.

Can my health data or any personal information be viewed by any third-parties?

No, your individual-level health data results are stored on our secure servers and only accessible by you and our data scientists. Likewise, your identifying personal information is only visible to you and the MYCo Customer Success team. Be careful not to share your MYhi password and login information with others to maximize your data security.

 

De-identified health data may be used for aggregate research purposes in the future, however aggregate research data is never linked to a personal identity. Refer to your informed consent form for more details on the use of de-identified data.

Can I choose to destroy my samples if I change my mind about a Molecular You health assessment?

You may request the destruction of your samples only before analysis is complete by contacting the Privacy Officer in writing at Suite 405, TEF3 Building, 6190 Agronomy Road, Vancouver, British Columbia, Canada V6T 1Z3.

 

If you do make such a request, we will be unable to provide you with our services and any fees already paid by you will be non-refundable. We encourage you to discuss the withdrawal of your samples with your Customer Coordinator before choosing to withdraw. Contact your Customer Coordinator at support@molecularyou.com.

Can I choose to delete my health data after I see it?

Once we generate your de-identified health data from your samples it will not be possible to delete it from MYCO’s secure databases or systems. However, you may request at any time to unlink your identifying information from your health data. By unlinking, we delete your identifying information from our servers leaving your health data completely de-identified (refer to your informed consent form for more information on the use of de-identified health data). Accordingly, you will lose your access to your data because we will not be able to link it to you anymore. We encourage you to discuss the unlinking of your health data with your Customer Coordinator before choosing to withdraw from our services. You may contact your Customer Coordinator at support@molecularyou.com.